Shipping Policy

Shipping Times and Costs

 

Standard Shipping 

€10 

Complimentary

 

Average delivery time: 4-6 working days.

When pre-ordering, the number of days for shipping will be calculated at the time the items become available in the warehouse.

 

Our delivery costs are flat and there are no extra costs at delivery. 
UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse.

Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address. Please contact Customer Service should you have any questions about your order. 

Our warehouse is closed for Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

Return & Exchange Policy

Return Policy

You can return any item purchased on DANLE DING within 14 days of the delivery date. Here’s how:

 

  1. Write us an email.

  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund. 

  3. Pack the items in the order box (or any rigid carton box) and stick the pre-paid Post label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Germany.

 

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Alternatively, you can return your order in store.

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